GLOBAL MANAGED IT SERVICES
Enabling greater business agility and global consistency
Taking the complexity out of global communications
Maintaining today’s complex communication environment, comprising multiple vendors, products and feature-rich applications, is essential for global businesses. Add to this, IT management, multiple sites, partners and providers, and it’s easy to lose control.
Aura Alliance’s global IT management services provide organisations with 24/7 visibility, control and assurance. At every step, we manage and consistently deliver these services from our centralised world-class Operations Centre.
Whether you need to manage a single element in EMEA or APAC region or require a global end-to-end, fully managed IT service, we have the expertise, resources and technology to make it happen.
What makes us different?
WE EMPOWER BUSINESSES WITH IT AGILITY AND SCALABILITY
One single point of contact globally
Easy on procurement
WHAT WE OFFER
Global Service Delivery Manager
Our Global Service Delivery Manager is the link between our customers, partners and the Aura Alliance. It delivers the highest level of customer satisfaction, ensuring our service levels – which are reported back to the business – are constantly met.
Global Account Manager
For every customer, a Global Account Manager is the main point of contact. Their role is to help coordinate the various functions, processes and systems necessary to effectively manage the full lifecycle of the provided services.
Global consolidation of Avaya SA Contracts
We consolidate multiple Avaya Support Advantage and Upgrade Advantage contracts into one, resulting in less administrative burden and easier procurement.
Pro Active Monitoring
With our real-time network assessment tools, you can monitor the performance and behaviour of your global networks, maximise ROI and ensure potential issues don’t become business problems.
Customers receive accurate system data on performance, traffic analysis and more. The report is in an easy to understand format, helping you optimise your operating costs, improve services and improve system efficiencies.
We understand that every organisation has a unique IT setup and strategy. That’s why we adapt our IT management services to work in unison with each customer’s communication network.