SERVICES

GLOBAL MANAGED IT SERVICES

TAKING THE COMPLEXITY OUT OF GLOBAL COMMUNICATIONS

Maintaining today’s complex communication environment, comprising multiple vendors, products and feature-rich applications, is essential for global businesses. Add to this, IT management, multiple sites, partners and providers, and it’s easy to lose control.

Aura Alliance’s global IT management services provide organisations with 24/7 visibility, control and assurance. At every step, we manage and consistently deliver these services from our centralised world-class Operations Centre.

Whether you need to manage a single element in EMEA or APAC region or require a global end-to-end, fully managed IT service, we have the expertise, resources and technology to make it happen.

WHAT WE OFFER

Connect, Communicate, Collaborate Consistently

Global Service Delivery Manager

The link between our customers, business partners and the Aura Alliance. This delivers the highest level of customer satisfaction, ensuring service levels – which are reported back to the business – are constantly met

Global Account Manager

The main point of contact for every customer. Their role is to help coordinate the various functions, processes and systems necessary to effectively manage the full lifecycle of the services delivered

Global consolidation of Contracts

We consolidate multiple contracts into one, resulting in less administrative burden and easier procurement

Pro Active Monitoring

With our real-time network assessment tools, you can monitor the performance and behaviour of your global networks, maximise ROI and ensure potential issues don’t become business problems

Audit Report

Customers receive accurate system data on performance, traffic and more. Helping customers optimise their operating costs, improve services and system efficiencies.

Bespoke Services

We understand that every organisation has a unique IT setup and strategy. That’s why we adapt our IT management services to work in unison with each customer communication network

WHAT MAKES US DIFFERENT?

WE EMPOWER BUSINESSES WITH IT AGILITY AND SCALABILITY

One single point of contact globally

A dedicated Account Manager and SDM works in synergy with our partners and your technical team, delivering the highest quality of service and customer satisfaction.

Managed to your level

We’re able to simplify global procurement. We provide local billing, currency, language and technology capability, helping minimise business risk and reduce administration burden

Multivendor

As a global UC provider, we don’t force your business to a single technology. Instead, we provide a tailored solution with expert support, all managed centrally

WHY CHOOSE AURA ALLIANCE FOR YOUR GLOBAL MANAGED SERVICES

CONSOLIDATED SUPPORT CONTRACTS – GLOBALLY

We take away the burden of managing support contracts with multiple partners and vendors, by consolidating them into one global contract

UNIFORM SLAS – ANYWHERE IN THE WORLD

We promote a consistent service experience, whilst offering tailored services to suit local or central markets and specific business models

LOCAL SUPPORT – MANAGED CENTRALLY

Control your infrastructure everywhere, with centralised remote support. Get local feet-on-the-street, part replacements or local engineers

GET IN TOUCH

If you’re searching for an experienced team to help with global managed services, we can help. Contact us today