GLOBAL MANAGED IT SERVICES

Enabling greater business agility and global consistency

Taking the complexity out of global communications

Maintaining today’s complex communication environment, comprising multiple vendors, products and feature-rich applications, is essential for global businesses. Add to this, IT management, multiple sites, partners and providers, and it’s easy to lose control.

Aura Alliance’s global IT management services provide organisations with 24/7 visibility, control and assurance. At every step, we manage and consistently deliver these services from our centralised world-class Operations Centre.

Whether you need to manage a single element in one region or require an end-to-end, fully managed IT service, we have the expertise, resources and technology to make it happen.

CONSOLIDATED SUPPORT CONTRACTS – GLOBALLY

We take away the burden of managing support contracts with multiple partners, by consolidating them into one global contract with a single point of contact

UNIFORM SLAS – ANYWHERE IN THE WORLD

We promote a consistent service experience, whilst offering tailored services to suit local or central markets and specific business models

LOCAL SUPPORT – MANAGED CENTRALLY

Control of your infrastructure everywhere, with centralised remote support. Get local feet-on-the-street, part replacements or local engineers.

What makes us different?

WE EMPOWER BUSINESSES WITH IT AGILITY AND SCALABILITY

One single point of contact globally

A dedicated Account Manager and SDM works in synergy with our partners and your technical team, delivering the highest quality of service and customer satisfaction.

Easy on procurement

Thanks to our experience managing global businesses, we’re able to simplify global procurement. We provide local billing, currency, language and technology capability, helping minimise business risk and reduce administration burden.

Multivendor

We are an Avaya expert, but our capabilities extend beyond the Avaya world. We can enrich your global communications without the need for complex IT management.

WHAT WE OFFER

Global Service Delivery Manager

Our Global Service Delivery Manager is the link between our customers, partners and the Aura Alliance. It delivers the highest level of customer satisfaction, ensuring our service levels – which are reported back to the business – are constantly met.

Global Account Manager

For every customer, a Global Account Manager is the main point of contact. Their role is to help coordinate the various functions, processes and systems necessary to effectively manage the full lifecycle of the provided services.

Global consolidation of Avaya SA Contracts

We consolidate multiple Avaya SA contracts into one, resulting in less administrative burden and easier procurement.

Pro Active Monitoring

With our real-time network assessment tools, you can monitor the performance and behaviour of your global networks, maximise ROI and ensure potential issues don’t become business problems.

Audit Report

Customers receive accurate system data on performance, traffic analysis and more. The report is in an easy to understand format, helping you optimise your operating costs, improve services and improve system efficiencies.

Bespoke Services

We understand that every organisation has a unique IT setup and strategy. That’s why we adapt our IT management services to work in unison with each customer’s communication network.

GET IN TOUCH

If you’re searching for an experienced team to manage your global communications, we can help. Contact us today.