iDash a real-time mobile monitoring tool which enables managers, supervisors and team leaders to monitor their Contact Center operations on-the-go.

Manage productivity of your contact Centre by locations and skills without any interruption anywhere.

Contact Centres are critical for customer service. By overseeing productivity and service levels around-the-clock, a business can avoid unexpected service disruptions due to factors such as increased call volumes, product faults, service outages, recently announced campaigns, and so on.

By monitoring mobile communications in real-time, iDash gives managers, supervisors or team leaders comprehensive control of Contact Centre operations – wherever they go.

Compatible with IOS and Android smart phones and tablets, iDash helps you stay on top of contact centre operations, maintain high service levels and manage shifts from anywhere, any time.

Complete, uninterrupted visibility of vital statistics and metrics to optimise performance

Easy to install and use, with web-based administration

Fully secure

All the power of a desktop, with the convenience of mobile

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In control wherever you are

Complete and uninterrupted visibility of vital statistics and metrics in order to optimize performance.

Contact centre at your fingertips

Secure, easy to install and simple to use with web-based administration

Desktop Power, Mobile Flexibility

Real-time statistics you would expect from a desktop you can access on the move

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