Taking care of your crital business communication globally

Unrivalled support- wherever you are

Maintaining today’s complex, feature-rich enterprise communication systems at optimum performance in a global scale is a business essential that requires specialist assistance. Global organisations depend on us to rapidly resolve problems and give informed advice around the clock.

We deliver the same high quality to your customers that they expect from you. Uniform SLAs – anywhere in the world – promote a consistent service experience, while our service can be tailored to suit local or central markets, as well as specific business models.

95% of all faults
are fixed remotely

24/7 Single
Point of Access

Global Practice Monitoring

Centralised Network Operations Centre

The Aura Alliance Network Operational Centre (NOC) puts your business communications in safe hands. Enjoy direct access to qualified maintenance and installation engineers who are ready to help with a wide range of issues: including incident and problem management, fault resolution, orders, administration and other enquiries.

A dedicated Account Manager keeps you up-to-date with new product developments, system improvements, special offers and cost saving initiatives.

A Technical Lead gives you the peace of mind of having a communications expert on hand, so you can benefit from the latest system upgrades or changes as they happen.
A Service Delivery Manager regularly reviews our performance against pre-defined SLAs, to ensure you’re always receiving exceptional support.