Founded in 1981, Olswang has grown to a team of over 650, including more than 100 partners, across six European offices including London, Berlin, Brussels, Madrid and the Thames Valley.
Accurate, precise and timely communication underpins all legal processes and maintaining business communications services is a critical requirement for all law firms. Olswang is no exception.
Amidst its dynamic, supercharged environment, it rests on the shoulders of Clive Knott, IT Director, and his internal support team to maintain communications at the 100% service level demanded by the business.
“Moves, changes and new office openings are major projects that come on top of the essential, day-to-day troubleshooting and service delivery requirements. We now have six offices located in five European countries and this has been achieved, in no small part, with the help of G3.”
G3 has been instrumental in supplying, upgrading and supporting telephone systems for all branch offices, in partnership with Olswang’s internal team. Offices in London, Berlin, Madrid, Brussels and Paris all link via infrastructure implemented by G3.
Unity in Strength
G3’s task has been made all the more efficient by its membership of the Aura Alliance, the international partnership of some 40 top-ranking Avaya Partners from around 80 different countries, working together to provide global consistency in skills, service levels and pricing. Delivered locally and managed from a single point of contact, the combined services of the Aura Alliance makes life easier for businesses undertaking multinational deployment of Avaya systems. Clive elaborates:
“As part of the Aura Alliance, G3 has been able to provide a co-ordinated programme of deployment and monitoring across all Olswang’s branches from their London-based service desk. This gives me a single point of contact and saves me a vast amount of time involved in coordinating prices, SLA’s and service providers from different countries in different languages.”
Micro-Monitoring With CMP
Naturally, business continuity measures take a high priority at Olswang and this has been achieved with the deployment of fail-over, stand-alone units in each office. Importantly, though, this task is supported with the cutting edge, pre-emptive capabilities of G3’s CMP network monitoring platform keeping watch on Olswang’s European networks 24x7, all from G3’s central NOC. CMP is not just another network monitoring platform, as Clive explains:
“Convergence offers vast business benefit, but voice and data don’t always share networks easily. It takes extradetailed insight into converged network performance to achieve flawless deployment of solutions like unified communications and remote working.”
“CMP delivers immense detail with a raft of real time reporting and alerts that set out to prevent rather than mend network problems. Combined with G3’s network engineering skills, this amounts to a very effective business continuity solution.”
CMP is standard issue to all Aura Alliance partners, allowing Olswang service providers to collaborate and remediate globally whilst monitoring the Olswang network simultaneously.
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