iDash a real-time mobile monitoring tool which enables managers, supervisors and team leaders to monitor their contact centre operations on-the-go.
Manage productivity of your contact centre by locations and skills without any interruption anywhere.
Contact centres are critical for customer service. By overseeing productivity and service levels around-the-clock, a business can avoid unexpected service disruptions due to factors such as increased call volumes, product faults, service outages, recently announced campaigns, and so on.
By monitoring mobile communications in real-time, iDash gives managers, supervisors or team leaders comprehensive control of Contact Centre operations – wherever they go.
Compatible with IOS and Android smart phones and tablets, iDash helps you stay on top of contact centre operations, maintain high service levels and manage shifts from anywhere, any time.
In control wherever you are
Complete and uninterrupted visibility of vital statistics and metrics in order to optimise performance.
Contact centre at your fingertips
Secure, easy to install and simple to use with web-based administration
Desktop Power, Mobile Flexibility
Real-time statistics you would expect from a desktop you can access on the move