In control, wherever you are
With iDash, you can control your contact centre resources and maintain optimal service levels. Mobile contact centre monitoring keeps you close to the action, always on top of events, regardless of breaks, shift changes and meetings.
If your contact centre is going to deliver excellent customer service and sales performance, effective management solutions are required, especially in today’s 24/7 world. Unpredictable factors can affect operational efficiency and agent productivity at any time, which is why managers need round-the-clock access to real-time monitoring, wherever they might be.
Affordable & scalable mobile application
Works with iOS and Android smartphones and tablets
Ultra-fast and easy installation, for a simple web-based administration
Works with your existing Avaya CMS
Perfect for global management of contact centres
OVERSEE EVERYTHING IN REAL-TIME
Your contact centre, in the palm of your hand
ONLY 3 SECONDS APART
Featuring a 3 second refresh, you can have access to real-time stats and data, so you can monitor up-to-date metrics and optimise performance accordingly.
INCREASE CUSTOMER SATISFACTION
Manage queues, agents, resources and customers by location to reduce waiting times and increase customer satisfaction
MAKE INFORMED DECISIONS ANYWHERE
Get complete and uninterrupted visibility of vital stats and metrics at your fingertips, so unforeseen issues won’t become unmanageable situations.
KEEP CUSTOMER SERVICE CONSISTENT
Track resource states
Find out who is idle, in a call, on hold, unavailable, working and logged out.
Focus on your waiting customers
Monitor the number of calls waiting in queues, for how long and any abandoned calls.
Define unlimited skills and user groups by unlimited agent and location.