In control, wherever you are

With iDash, you can control your contact centre resources and maintain optimal service levels. Mobile contact centre monitoring keeps you close to the action, always on top of events, regardless of breaks, shift changes and meetings.

If your contact centre is going to deliver excellent customer service and sales performance, effective management solutions are required, especially in today’s 24/7 world. Unpredictable factors can affect operational efficiency and agent productivity at any time, which is why managers need round-the-clock access to real-time monitoring, wherever they might be.

Affordable & scalable mobile application

Works with iOS and Android smartphones and tablets

Ultra-fast and easy installation, for a simple web-based administration

Works with your existing Avaya CMS

Secure....

Perfect for global management of contact centres

OVERSEE EVERYTHING IN REAL-TIME

Your contact centre, in the palm of your hand

ONLY 3 SECONDS APART

Featuring a 3 second refresh, you can have access to real-time stats and data, so you can monitor up-to-date metrics and optimise performance accordingly.

INCREASE CUSTOMER SATISFACTION

Manage queues, agents, resources and customers by location to reduce waiting times and increase customer satisfaction

MAKE INFORMED DECISIONS ANYWHERE

Get complete and uninterrupted visibility of vital stats and metrics at your fingertips, so unforeseen issues won’t become unmanageable situations.

KEEP CUSTOMER SERVICE CONSISTENT

Track resource states

Find out who is idle, in a call, on hold, unavailable, working and logged out.

Focus on your waiting customers

Monitor the number of calls waiting in queues, for how long and any abandoned calls.

Skill management

Define unlimited skills and user groups by unlimited agent and location.

Desktop power, mobile flexibility

With complete and uninterrupted visibility

Real-time visibility

iDash gives you all the real-time stats and data you’d ever need, and all in rich, interactive displays you can access when you’re on the move.

Easy to install

There’s no need for separate database installation or additional licenses. Plus, a built-in bridging service eliminates the need for high-speed internet access.

Web administration

The iDash app is secure, easy to install and simple to use with web-based administration.